Shipping Policy
Here is the draft of the Shipping Policy for STEVA gizmo, an ecommerce brand specializing in “Kitchenware and Home Appliances” in India:
1. Shipping Methods
We offer the following shipping methods for our customers:
Standard Shipping: Orders are typically delivered within 5-7 business days.
Express Shipping: For urgent orders, we provide express delivery within 2-3 business days.
Express Shipping Cost: Additional cost can be checked prior depending on your preferred option.
2. Shipping Charges
Shipping charges are calculated based on the order value and delivery location. Customers can view the applicable charges during checkout.
3. Delivery Areas
We currently ship within India. However, specific pin codes may be excluded due to logistical constraints. Customers can check the availability of delivery to their area during checkout.
4. Order Processing Time
Orders are processed within 1-2 business days after payment confirmation.
Customized or made-to-order products may have longer processing times, which will be communicated to the customer.
5. Tracking and Notifications
Customers receive an order confirmation email with tracking details once the order is shipped.
Regular updates are provided via email or SMS regarding the shipment status.
6. Delivery Attempts
Our courier partners make multiple delivery attempts. If unsuccessful, the order may be returned to our warehouse.
Customers are notified of failed delivery attempts and can reschedule delivery.
7. Delayed Shipments
In rare cases (such as unforeseen weather conditions or logistical issues), shipments may be delayed. We apologize for any inconvenience and appreciate your patience.
8. Damaged or Missing Items
Customers must instantly inspect the packages upon delivery to confirm damages, if any.
If any items are damaged or missing, please report it to our customer support on the same day.
9. Return Shipping
In case of returns, customers are responsible for return shipping costs unless the return is due to our internal errors.
Refer to our Return Policy for detailed information on returns and exchanges to understand them.
10. Contact Us
For any shipping-related queries, customers are advised to feel free to reach out to our customer support team at: support@stevagizmo.com.
The brand “STEVA gizmo” reserves the right to customize it further based on its specific business requirements. You can always check the updated policy over here for your reference and updates.